Knowledge base
Upload the text and documents your assistant should use to answer questions.
AI assistant features for your website
Build a knowledge base, configure your chatbot and add it to your website. Manage sources, conversations, human handoff and answer usage in Informio.
Informio Search
Your assistant knows your content. Help people find it.
Add search suggestions, AI results and links to your pages or products to your website. Embed it with a single script.
XML delta sync
Scheduled updates create embeddings only for actual changes.
Secure order tracking
Connect a protected order-status XML feed. Customers enter their order number and email; status, delivery, and tracking appear only after an exact match.
Assistant configuration
Instructions, language, greeting, model, and behavior for each assistant.
Web widget
A professional chat embedded with one JavaScript tag and isolated via Shadow DOM.
Conversation history
Review complete widget chats, search messages, and filter conversations by assistant.
Live operator and chat handoff
An online team can take over from AI, reply under an operator's name, and later return the conversation to the automated assistant.
Activity log
Every successful administration change records the user, time, area, and changed fields.
Your identity
Color, avatar, position, and launcher label with an immediate live preview.
Six supported languages
Multilingual administration and assistant responses based on the selected language.
Separate data for each organization
Data, assistants and requests are separated by organization. The server checks the relevant permissions on access.
Your own AI provider
Use OpenAI BYOK or your own OpenAI-compatible server and retain control over AI infrastructure.
Organizations and roles
Owners, admins, members, invitations, and multiple organizations in one account.
Insights and daily summaries
Track usage by assistant and optionally receive a daily email summary of chats, messages, operator handoffs, and ratings. Configure the address, delivery time, minimum conversation count, and weekdays-only delivery for each assistant.
AI model selection
Choose a stronger or more affordable model with estimated answer cost.
Source retrieval (RAG)
Before answering, Informio retrieves relevant parts of your knowledge base and provides them to the AI model.
Human handoff
One conversation from the first AI answer to a live operator
Informio combines automated first-line support with a real person. An operator marks themselves online, receives ringing, and takes over the full context without another helpdesk or chat window.
Real online presence
Availability belongs to an operator and organization and expires automatically after the administration is closed.
Beep, ringing, and notification
Clearly distinguish a new AI chat from an urgent customer request for a person.
Clear operator identity
The widget tells the customer who took over and labels human replies with the operator's name.
AI stops during handoff
Waiting and operator messages do not trigger an AI answer or consume its tokens.
Operator console
Requests waiting for a person
A visitor is requesting an operator
AI is no longer replying. The full chat history and visited pages are ready for takeover.
Take over conversationReturn to AI
The first version works without additional realtime infrastructure. The administration and widget securely refresh state at short intervals.
The mobile app for Informio agents
The Informio operator app alerts you to new chats and requests for a person. Take over the conversation, reply to the customer, and review its history directly on your phone or tablet.
Push notifications
Never miss a new chat or operator request.
Chat takeover
Continue exactly where AI left off.
Full history
Active and ended conversations in one place.
Informio Operator
Operator ready
Customer requests an operator
You received a new live chat takeover request.
See the customer's previous conversation with AI.
Reply under your own name in the same chat.
Take over conversation
Control
Control sources, answers and usage
Choose the content your assistant uses, review its conversations and track answer usage.
Every source status
See processing, indexing, errors, and latest XML sync time.
Measured AI usage
Every embedding and answer records tokens, model, and duration.
Searchable chat history
Find all widget communication in one place and filter it by assistant.
Traceable changes
The audit log shows who changed what, when, and in which administration area.
Limits before AI calls
When a plan is exhausted, requests stop before creating further cost.
Isolated organizations
Data and permissions never mix across organizations.
Create an AI assistant for your website
Start without a payment card or API key. Default Informio AI is ready automatically, while your own OpenAI account or AI server remains optional.
FREE plan · 100 answers · no payment card